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Privacy Policy

Peterbus store privacy policy

Privacy Policy of the Peterbus.pl online store

Effective from: 07.07.2026

This Privacy Policy explains how the Peterbus.pl online store processes the personal data of Customers, Website Users, persons contacting the store and persons using services provided by electronic means.

We care about the security of personal data and process it in accordance with applicable regulations, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council, hereinafter referred to as “RODO”.

§ 1. Personal data controller

  1. The personal data controller is:

    BUSTRADE spółka z ograniczoną odpowiedzialnością
    with its registered office at: ul. Słowackiego 2c/7, 64-800 Chodzież
    KRS: 0000786407
    NIP: 6070088368
    REGON: 383384831
    share capital: 5 000 zł

    hereinafter referred to as the “Controller” or the “Seller”.
  2. Contact with the Controller in matters concerning personal data is possible:

§ 2. Scope of data collected

Depending on how the Peterbus.pl store is used, we may process the following categories of data:

  • first name and surname,
  • company name,
  • NIP, REGON or other company identification data, if needed to issue a sales document,
  • delivery address, residential address or company registered office address,
  • e-mail address,
  • telephone number,
  • invoice data,
  • order number, order history and information about purchased products,
  • payment data, excluding full payment card details, which we do not store in the store,
  • content of correspondence conducted by e-mail, telephone, SMS, WhatsApp or the contact form,
  • photos of parts, part numbers, manufacturer markings or vehicle data sent for the purpose of assistance in selecting a product,
  • IP address, device technical data, browser information and activity on the website, if collected by the store system or cookies.

We process only the data necessary to achieve a specific purpose, e.g. handling an order, contact, issuing an invoice, delivery, complaint, return or ensuring the proper functioning of the store.

§ 3. Purposes and legal bases for data processing

We process personal data for the following purposes:

Purpose of processing Legal basis
Acceptance and fulfilment of an order art. 6(1)(b) RODO — performance of a contract or taking steps prior to entering into a contract
Creating and operating a Customer Account art. 6(1)(b) RODO — provision of an electronic service
Contact with the Customer, responding to an enquiry, assistance in selecting parts art. 6(1)(b) RODO or art. 6(1)(f) RODO — the Controller’s legitimate interest consisting in handling enquiries
Issuing invoices, receipts and maintaining accounting records art. 6(1)(c) RODO — a legal obligation incumbent on the Controller
Payment processing art. 6(1)(b) RODO — performance of a contract and art. 6(1)(f) RODO — the Controller’s legitimate interest
Delivery of ordered products art. 6(1)(b) RODO — performance of a contract
Handling complaints, returns and withdrawals from a contract art. 6(1)(b), (c) and (f) RODO — performance of a contract, legal obligations and protection of claims
Pursuing or defending claims art. 6(1)(f) RODO — the Controller’s legitimate interest
Ensuring store security, preventing abuse and maintaining technical logs art. 6(1)(f) RODO — the Controller’s legitimate interest
Marketing of own products and services, if conducted art. 6(1)(f) RODO or art. 6(1)(a) RODO — consent, if required
Newsletter, if the User subscribes to the newsletter art. 6(1)(a) RODO — the User’s consent
Analytics, statistics and improvement of the store’s operation art. 6(1)(f) RODO or art. 6(1)(a) RODO — consent, if required for the given tool

§ 4. Voluntary provision of data

  1. Providing personal data is voluntary, but in many cases necessary to use the store.
  2. Providing the data required when placing an order is necessary to conclude and perform the sales contract.
  3. Failure to provide the data needed for delivery, payment or issuing a sales document may make it impossible to fulfil the order.
  4. Providing data for marketing, newsletter or analytical purposes is voluntary and depends on the User’s consent, if such consent is required.

§ 5. Recipients of personal data

Personal data may be transferred to entities that help us operate the store and fulfil orders. We transfer data only to the extent necessary to perform the given service.

Recipients of data may include in particular:

  • providers of the store platform, hosting, electronic mail and IT services,
  • payment operators, banks, PayPal or other payment service providers, if the Customer chooses a given payment method,
  • courier companies, carriers and operators of collection points, in particular DHL, DPD, FedEx, InPost or other carriers indicated in the store or agreed with the Customer,
  • entities providing accounting, tax, legal or advisory services,
  • providers of communication tools, including operators of e-mail, SMS, telephone or WhatsApp communication,
  • providers of analytical, marketing or advertising tools, if the store uses them and if the User has given the required consent,
  • public authorities, offices, courts or other authorised entities, if the obligation to transfer data arises from legal provisions.

We do not sell Customers’ personal data.

§ 6. Transfer of data outside the European Economic Area

  1. As a rule, we try to use service providers operating within the European Economic Area.
  2. In some cases, data may be transferred outside the European Economic Area, e.g. when the Customer uses tools such as PayPal or WhatsApp, or when the store uses selected analytical or marketing tools of international providers.
  3. In such a case, the transfer of data takes place in accordance with applicable regulations, in particular on the basis of appropriate legal mechanisms provided for in the RODO, such as a European Commission decision stating that an adequate level of protection is ensured or standard contractual clauses.

§ 7. Data retention period

We store personal data for the period necessary to achieve the purpose for which it was collected, and subsequently for the period required by law or justified by the protection of claims.

In particular:

  • data related to an order are stored for the duration of the contract and subsequently for the period required by tax and accounting regulations and regulations on the limitation of claims,
  • data contained in invoices and accounting documents are stored for the period required by tax and accounting regulations,
  • data related to a complaint, return or withdrawal from a contract are stored for the duration of handling the matter and for the period during which claims may arise or be pursued,
  • Customer Account data are stored for the period during which the Account is held, and after its deletion for the period necessary to fulfil legal obligations or protect claims,
  • we store data processed on the basis of consent until it is withdrawn, unless there is another legal basis for further processing,
  • we store correspondence data for the period necessary to handle the inquiry, and thereafter for the period justified by the protection of claims or the history of contact with the Customer,
  • we store technical data, logs and cookies for the period resulting from the settings of the relevant tool or browser, or until they are deleted by the User.

§ 8. Rights of the data subject

The data subject has the rights specified in the GDPR, in particular:

  • the right of access to data,
  • the right to receive a copy of the data,
  • the right to rectify inaccurate or outdated data,
  • the right to erasure of data where the conditions provided for in the GDPR are met,
  • the right to restriction of data processing,
  • the right to data portability where the processing is based on consent or a contract and is carried out by automated means,
  • the right to object to the processing of data based on the legitimate interest of the Administrator,
  • the right to withdraw consent at any time where data are processed on the basis of consent.

Withdrawal of consent does not affect the lawfulness of processing carried out before its withdrawal.

To exercise your rights, contact us:

e-mail: info@peterbus.pl
tel. / SMS / WhatsApp: +48 500 600 711
correspondence address: Peterbus, Podanin, os. Tęczowe 30, 64-800 Chodzież

§ 9. Right to lodge a complaint

If you believe that we process your personal data contrary to the regulations, you have the right to lodge a complaint with the supervisory authority competent for personal data protection matters, namely the President of the Personal Data Protection Office.

However, we encourage you to contact us first. We will try to clarify the matter and resolve the problem as quickly as possible.

§ 10. Automated decision-making and profiling

  1. We do not make decisions concerning Customers based solely on automated processing that would produce legal effects concerning them or similarly significantly affect them.
  2. If the store uses analytical or advertising tools, they may be used to analyse how the website is used, measure the effectiveness of marketing activities or tailor advertising content.
  3. The use of analytical or advertising tools takes place in accordance with the cookie settings and consents expressed by the User, if consent is required.

§ 11. Cookies

The Peterbus.pl store uses cookies and similar technologies. Cookies are small files saved on the User’s device while using the website.

Cookies may be used in particular for the purpose of:

  • ensuring the proper functioning of the store, shopping cart, Customer account and order placement process,
  • maintaining the User’s session,
  • remembering website settings,
  • ensuring the security of the store,
  • conducting anonymous or aggregate statistics,
  • analysing website traffic,
  • conducting marketing or remarketing activities, if the store uses such tools and the User has given the required consent.

Types of cookies

The store may use the following types of cookies:

  • necessary cookies — needed for the operation of the store, shopping cart, login, payments and website security,
  • functional cookies — enable the User’s settings to be remembered and improve the convenience of using the store,
  • analytical cookies — help analyse website traffic and check which elements of the store require improvement,
  • marketing cookies — may be used to display advertisements and measure the effectiveness of marketing activities.

Necessary cookies are used to ensure the operation of the store. The remaining types of cookies are used in accordance with the User’s consent settings, if consent is required.

Cookie management

The User may manage cookies through the settings of their web browser or through the cookie consent panel available in the store, if such a panel has been implemented.

Restricting or disabling certain cookies may affect the operation of the store, in particular the shopping cart, login, remembering settings or the order placement process.

§ 12. Contact by e-mail, telephone, SMS and WhatsApp

  1. The Customer may contact us by e-mail, telephone, SMS or WhatsApp.
  2. In the event of contact, we process the data necessary to provide a response, handle the inquiry, assist in selecting parts, prepare an offer, process an order or handle a complaint or return.
  3. If the Customer sends a photo of a part, a part number, a manufacturer’s designation, vehicle data or other technical information, we process it in order to identify the product and provide a response.
  4. When using the WhatsApp messenger, data may also be processed by the provider of that messenger, in accordance with its own privacy rules.

§ 13. Newsletter and marketing communication

  1. If the store provides a newsletter, subscribing to the newsletter is voluntary.
  2. The newsletter may include information about the offer, new products, promotions, availability of parts, technical advice or other content related to the Peterbus.pl store.
  3. The User may unsubscribe from the newsletter or withdraw consent to marketing communication at any time.
  4. Unsubscribing from the newsletter does not affect the lawfulness of processing carried out before consent was withdrawn.

§ 14. Data security

We apply appropriate technical and organisational measures aimed at protecting personal data, in particular against access by unauthorised persons, loss, destruction, alteration or unauthorised disclosure.

Access to personal data is granted exclusively to persons and entities that need it to perform specific tasks, e.g. handling an order, delivery, payment, accounting, complaints or technical support of the store.

§ 15. Company data and personal data

In the case of Customers who are entrepreneurs, we may process company data necessary to process an order, issue an invoice and conduct business contact.

If company data make it possible to identify a natural person, e.g. an entrepreneur conducting sole proprietorship or a contact person on the company’s side, we treat such data as personal data and process them in accordance with this Privacy Policy.

§ 16. Changes to the Privacy Policy

  1. The Privacy Policy may be updated, in particular in the event of changes in the law, changes in the functionality of the store, changes in the tools used in the store or changes in the methods of data processing.
  2. The current version of the Privacy Policy is always available in the Peterbus.pl store.

§ 17. Contact

If you have questions concerning privacy, personal data or cookies, contact us:

Peterbus
BUSTRADE sp. z o.o.
ul. Słowackiego 2c/7
64-800 Chodzież

Correspondence address:
Peterbus
Podanin, os. Tęczowe 30
64-800 Chodzież

e-mail: info@peterbus.pl
tel. / SMS / WhatsApp: +48 500 600 711

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