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Online Store Terms and Conditions

Peterbus Store Terms and Conditions

Terms and Conditions of the Peterbus.pl online shop

Effective from: 07.07.2026

§ 1. General provisions

These Terms and Conditions set out the rules for using the Peterbus.pl online shop, placing orders, concluding sales agreements, making payments, delivery, complaints, withdrawal from the agreement and the provision of services by electronic means.
The Peterbus.pl online shop is operated by:

BUSTRADE spółka z ograniczoną odpowiedzialnością
with its registered office at: ul. Słowackiego 2c/7, 64-800 Chodzież
KRS: 0000786407
NIP: 6070088368
REGON: 383384831
share capital: 5 000 zł
e-mail: info@peterbus.pl
telephone / SMS / WhatsApp: +48 500 600 711

hereinafter referred to as the “Seller”.
Address for correspondence, returns and complaints, unless the Seller indicates another address to the Customer in individual correspondence:

Peterbus
Podanin, os. Tęczowe 30
64-800 Chodzież
InPost Parcel Locker: PDN01G — subject to prior agreement with the Seller
e-mail: info@peterbus.pl
tel.: +48 500 600 711
The Shop sells parts, accessories and equipment components for buses, coaches and commercial vehicles, in particular new and used parts, electrical, electronic, pneumatic and mechanical components, interior equipment, bodywork components, lighting, air-conditioning, heating and braking systems, controllers, switches and other products available in the Shop’s offer.
The Terms and Conditions are made available to the Customer free of charge before the agreement is concluded in a manner enabling their retrieval, recording and reproduction.
The following are required to use the Shop:
1. a device with Internet access,
2. an up-to-date web browser,
3. an active e-mail account,
4. enabling cookies to the extent necessary for the shopping cart and Customer Account to function.
The Customer is prohibited from providing unlawful content, content infringing third-party rights, public decency or the security of the Shop’s operation.

§ 2. Definitions

The following definitions apply for the purposes of the Terms and Conditions:

Shop — the Peterbus.pl online shop operated by the Seller.
Seller — BUSTRADE sp. z o.o. indicated in § 1 of the Terms and Conditions.
Customer — a natural person, legal person or organisational unit without legal personality that uses the Shop or places an order.
Consumer — a natural person entering into an agreement with the Seller not directly related to that person’s business or professional activity.
Entrepreneur with consumer rights — a natural person conducting business activity who enters into an agreement with the Seller directly related to that person’s business activity, but the content of the agreement shows that it is not of a professional nature for that person.
Entrepreneur — a Customer who is neither a Consumer nor an Entrepreneur with consumer rights.
Product — a movable item available in the Shop, including a new, used or reconditioned part, a set, an equipment component, an accessory or a product made to an individual order.
Used Product — a Product that has previously been used, comes from dismantling, a used-parts warehouse or has a technical condition described in the offer.
Product made to an individual order — a Product made according to the Customer’s specifications or intended to meet the Customer’s individualised needs, e.g. made-to-measure bus curtains, made-to-measure bus headrests or other components made according to the Customer’s instructions.
Order — a statement made by the Customer via the Shop, e-mail, telephone, SMS, WhatsApp or the contact form, aimed at purchasing a Product.
Sales Agreement — a Product sales agreement concluded between the Customer and the Seller.
Account — an electronic service enabling the Customer to use additional Shop functions, in particular order history.
Terms and Conditions — these Shop terms and conditions.

§ 3. Products, used parts and safety of use

The Shop offers both new and Used Products. Information about the condition of a Product, where relevant to the purchasing decision, is included in the Product description or provided to the Customer before the agreement is concluded.
Used Products may show signs of previous use, storage, dismantling, transport or typical wear, provided that this has been taken into account in their description, photographs or the nature of the Product.
Photographs of Products are for illustrative purposes, but the Seller makes every effort to accurately present the Product offered. In the case of used parts, the photographs may show the item offered for sale or an item corresponding to the given type of Product — depending on the offer description.
Catalogue numbers, manufacturer numbers, vehicle brands, bus models and manufacturer names are provided for the purpose of identifying the Product and its possible application. This does not mean that the Seller is an authorised representative of the given manufacturer, unless the Product description indicates otherwise.
Before purchasing, the Customer should make sure that the Product fits the given vehicle, version, model year, technical system or part number. The Seller may assist in identifying the part, in particular on the basis of a photograph, part number, manufacturer markings or vehicle data; however, the final suitability of the Product depends on its compatibility with the specific vehicle and the method of installation.
Parts intended for vehicle safety systems, in particular braking, steering, pneumatic, electrical, electronic, suspension, door, lighting, air-conditioning, heating and control systems, should be installed and checked by persons possessing appropriate qualifications, tools and technical knowledge.
The Seller shall not be liable for damage resulting from incorrect installation, modification, use of the Product contrary to its intended purpose, installation in an unsuitable vehicle or operation of the Product despite a detected defect, insofar as such liability may be excluded in accordance with applicable law.
If a Product is defective, incomplete, intended for repair, reconditioning or testing, or intended to serve as a parts donor, the Seller indicates this in the Product description or in individual correspondence with the Customer.

§ 4. Prices and promotions

The prices of Products given in the Shop are gross prices and include VAT, unless otherwise expressly indicated for a given Product.
The Product price does not include delivery costs, unless the Product description, shopping cart or individual arrangements with the Seller provide otherwise.
The total order price, including the price of the Products and the cost of the selected delivery, is provided to the Customer before the order is placed.
The Seller may organise promotions, sales, discounts and special campaigns. If a reduction in the price of a Product is announced, the Seller presents information on the lowest price of that Product during the 30 days preceding the introduction of the reduction, in accordance with applicable regulations.
If a Product has been offered for less than 30 days, the information on the lowest price concerns the period from the commencement of offering the Product until the day on which the reduction is introduced.
Promotions cannot be combined, unless the terms of a given promotion or the Seller’s communication provide otherwise.
The Seller does not apply individual price adjustment based on automated decision-making in relation to a specific Customer, unless the Seller expressly informs the Customer of this before the agreement is concluded.

§ 5. Placing orders

Orders may be placed:
1. through the online Shop,
2. by e-mail to info@peterbus.pl,
3. by telephone, SMS or WhatsApp at +48 500 600 711,
4. via the contact form available in the Shop,
5. in person at the Seller’s registered office or service location, if the Seller enables this form of purchase.
Placing an order through the Shop requires adding the Product to the shopping cart, providing the data necessary to process the order, selecting the payment and delivery method and confirming the order by clicking a button indicating the obligation to pay.
The Customer is obliged to provide true, up-to-date and complete data necessary to process the order, in particular their name and surname or business name, delivery address, invoice details, telephone number and e-mail address.
An order placed by the Customer constitutes an offer to purchase the Product. The Sales Agreement is concluded when the Seller confirms acceptance of the order for processing, unless the circumstances or a communication in the Shop indicate another moment of conclusion of the agreement.
The Seller may contact the Customer to confirm the availability of the Product, clarify the part version, delivery method, costs of an oversized shipment or data necessary to process the order.
In the case of Used Products, individual items, Products from dismantling or Products offered simultaneously through other sales channels, the Seller reserves the right to confirm the availability of the Product before finally accepting the order for processing.
If the Product proves to be unavailable, the Seller shall inform the Customer and propose, depending on the situation:
1. cancellation of the order and a refund,
2. replacement with an equivalent Product,
3. waiting until the Product becomes available,
4. fulfilment of part of the order.
The Customer may send the Seller a photograph of the part, the part number or other technical data in order to assist in selecting the Product. Such assistance does not release the Customer from the obligation to verify the compatibility of the Product with the vehicle, unless the Seller has expressly and individually confirmed the full compatibility of the specific Product with the specific application.

§ 6. Payments

Available payment methods may include:
1. bank transfer to the account indicated by the Seller,
2. cash on delivery upon receipt of the shipment,
3. cash payment upon personal collection,
4. PayPal payment,
5. BLIK payment, including BLIK SMS, if the Seller makes such an option available,
6. other payment methods indicated in the Shop or agreed individually.
An order paid by bank transfer or another advance payment method shall be processed after the payment has been credited or after the payment has been confirmed by the payment operator, unless the Seller decides otherwise.
If payment is not made within 7 days of the order confirmation, the Seller may cancel the order, after contacting the Customer in advance or without such contact if the Customer does not respond.
The Seller shall issue a fiscal receipt or an invoice in accordance with the applicable regulations.
A Customer wishing to receive an invoice should provide correct invoice details, in particular the NIP, before completing the order or at the latest within a period enabling the invoice to be correctly issued.
In the case of sales to taxpayers for whom the regulations require an invoice to be issued in the National e-Invoice System, the Seller shall issue the invoice in KSeF, unless the regulations provide for an exception. In the case of Consumers, an invoice may be issued outside KSeF if permitted by the regulations.
If Shoper Płatności Przelewy24 is selected, the entity providing online payment and payment card (Visa, MasterCard) services is PayPro S.A.

§ 7. Delivery and personal collection

Products shall be delivered to the address indicated by the Customer or collected personally, in accordance with the selected or agreed delivery method.
Available delivery methods may include:
1. courier shipment, in particular DHL, DPD or FedEx,
2. DHL BOX or another collection point, if this method is available,
3. cash-on-delivery shipment,
4. pallet or oversized shipment,
5. personal collection,
6. another individually agreed method of collection or delivery.
The delivery cost shall be provided to the Customer before the order is placed, unless, due to the size, weight, unusual nature of the Product or individual arrangements, it requires separate confirmation by the Seller.
Oversized, heavy or fragile Products, or Products exceeding the standard limits of courier companies, may be shipped on a pallet or in another manner agreed with the Customer.
Upon receipt of the shipment, the Customer should check the condition of the packaging. In the event of visible damage to the shipment, it is recommended to draw up a damage report with the carrier and contact the Seller without delay. The absence of a report does not exclude the Consumer’s rights arising from the applicable regulations.
In the case of a consumer sale, the Seller shall be liable for accidental loss of or damage to the Product until it is handed over to the Consumer, unless the Consumer himself or herself chose a carrier that the Seller did not offer or recommend.
Personal collection is possible during the Seller’s working hours or at another individually agreed time.
If the Customer requires urgent collection of the Product outside standard working hours, the Customer should contact the Seller by telephone, SMS or WhatsApp. The Seller may, but is not obliged to, enable collection outside standard working hours.

§ 8. Order fulfilment

The order fulfilment period depends on the availability of the Product, the selected payment method, the delivery method and the time at which the order is placed.
Products available in stock are, as a rule, prepared for shipment immediately after the order and payment have been confirmed, unless a different period is indicated next to the Product or in correspondence with the Customer.
In the case of Products made to individual order, the fulfilment period shall be agreed individually.
If the fulfilment of the order is delayed for reasons beyond the Seller’s control, the Seller shall inform the Customer of the expected fulfilment date.
In the case of orders comprising several Products, the Seller may, after agreeing with the Customer, fulfil the order in part or in several shipments.

§ 9. Customer Account

The Shop may enable the creation of a Customer Account.
Creating an Account is voluntary and is not necessary to place an order, unless the Shop’s functionality at a given time requires an Account to be created for a specific type of service.
An Account is created by completing the registration form and accepting the Terms and Conditions.
The Customer should protect the Account access details against access by third parties.
The Customer may request the deletion of the Account at any time by contacting the Seller at info@peterbus.pl.
The Seller may block or delete the Account if the Customer:
1. breaches the Terms and Conditions,
2. provides unlawful content,
3. uses the Account in a manner threatening the security of the Shop,
4. provides false data or data infringing the rights of third parties.
Deletion of the Account does not affect the performance of previously concluded sales agreements or the Seller’s obligations arising from tax, accounting, complaint-handling or archiving regulations.

§ 10. Services provided by electronic means

The Seller provides, in particular, the following services by electronic means:
1. enabling browsing of the Shop’s assortment,
2. maintaining a Customer Account,
3. enabling the placing of an order,
4. providing a contact form,
5. handling enquiries sent by e-mail, SMS, WhatsApp or the form,
6. a newsletter, if the Seller makes one available.
Electronic services are provided free of charge, unless otherwise expressly indicated for a given service.
The agreement for the provision of an electronic service consisting in enabling the browsing of the Shop is concluded when the Shop website is accessed and terminates when it is left.
The agreement for maintaining an Account is concluded for an indefinite period and may be terminated by the Customer at any time.
Complaints concerning the operation of electronic services may be submitted to info@peterbus.pl. The complaint should contain a description of the problem, data enabling contact and, if possible, a screenshot or a description of the error message.
The Seller shall consider a complaint concerning electronic services within 14 days of receiving it.

§ 11. Reviews, Customer content and reporting unlawful content

If the Shop enables Customers to add reviews, comments or other content, the Customer undertakes to publish only content that is lawful, truthful, does not infringe the rights of third parties and relates to the purchased Product or the handling of the order.
It is prohibited to publish content:
1. that is unlawful, insulting, vulgar, discriminatory or infringing personal rights,
2. advertising, spam or unrelated to the Shop’s offer,
3. infringing copyrights, trademarks or business secrets,
4. containing the personal data of third parties without a legal basis,
5. misleading as to the Product, the Seller or the transaction.
The Seller may refuse to publish, hide or remove content that breaches the Terms and Conditions or the applicable regulations.
Reports concerning unlawful content may be sent to info@peterbus.pl with the note “Report of unlawful content”.
The report should contain:
1. an indication of the content to which the report relates,
2. the reasons why the content is unlawful or breaches the Terms and Conditions,
3. the reporting person’s contact details,
4. a statement that the reporting person is acting in good faith.
If the Seller publishes consumer reviews of Products, the Seller shall inform whether and how it verifies that the reviews originate from persons who have used or purchased the Product. If the Seller does not carry out such verification, it shall inform about this where the reviews are presented.

§ 12. Right of withdrawal from the agreement

The Consumer and the Entrepreneur with consumer rights have the right to withdraw from a distance contract within 14 days without stating a reason, subject to the exceptions indicated in the Terms and Conditions and the applicable regulations.
The period for withdrawal from the agreement begins:
1. for an agreement under which the Seller hands over the Product — when the Customer or a third party indicated by the Customer other than the carrier takes possession of the Product,
2. for a contract covering multiple Products delivered separately — from taking possession of the last Product, batch or part,
3. for other contracts — from the date of conclusion of the contract.
To exercise the right of withdrawal from the contract, the Customer should inform the Seller of their decision by means of an unequivocal statement, e.g.:
1. by e-mail to info@peterbus.pl,
2. by post to the Seller’s address,
3. through the withdrawal form, if available in the Store,
4. through the electronic withdrawal function, if the Store provides one.
To meet the deadline, it is sufficient to send the statement before the expiry of 14 days.
The Customer may use the withdrawal form template constituting an annex to the Terms and Conditions, but this is not mandatory.
The Customer should return the Product without undue delay, no later than within 14 days from the day on which they informed the Seller of the withdrawal from the contract, unless the Seller offered to collect the Product itself.
The direct cost of returning the Product shall be borne by the Customer, unless the Seller agreed to bear it or failed to inform the Customer of the obligation to bear this cost.
The Seller shall refund to the Customer all payments received from them, including the cost of the cheapest standard delivery offered in the Store, without undue delay and no later than within 14 days from the day of receiving the statement of withdrawal from the contract.
If the Customer chose a delivery method other than the cheapest standard delivery method offered by the Seller, the Seller shall not be obliged to refund the additional costs resulting from the choice of a more expensive delivery.
The Seller may withhold the refund until receiving the Product back or until the Customer provides proof of having sent it back, whichever event occurs earlier.
The refund shall be made using the same payment method as used by the Customer, unless the Customer has expressly agreed to another method of refund which does not involve any additional costs for them.
The Customer shall be liable for any diminished value of the Product resulting from handling it beyond what is necessary to establish the nature, characteristics and functioning of the Product.
The Seller may not automatically refuse to accept a return solely because the Product is not in its original packaging, unless the lack of packaging or the manner of packaging the Product caused a decrease in its value or damage. However, the Customer should secure the Product for transport in a manner appropriate to its nature.
The right of withdrawal from the contract shall not apply in particular to contracts:
1. the subject matter of which is a non-prefabricated Product, manufactured according to the Customer’s specifications or serving to satisfy their individualized needs, in particular made-to-measure bus curtains, made-to-measure bus headrests or other parts made to individual order,
2. the subject matter of which is a Product that deteriorates rapidly or has a short shelf life, if such a Product were offered,
3. the subject matter of which is a Product delivered in sealed packaging which cannot be returned after opening for reasons of health protection or hygiene, if the packaging was opened after delivery,
4. the subject matter of which is a Product which, after delivery, due to its nature, becomes inseparably combined with other items,
5. in other cases indicated in mandatory provisions of law.
The provisions of this paragraph shall apply to Consumers and Entrepreneurs with consumer rights. They shall not apply to Entrepreneurs, unless the Seller individually grants them such right.

§ 13. Complaints concerning Products — Consumers and Entrepreneurs with consumer rights

The Seller shall be liable towards the Consumer and the Entrepreneur with consumer rights for the lack of conformity of the Product with the contract on the terms set out in the Act on Consumer Rights.
The Product conforms to the contract if, in particular, its description, type, quantity, quality, completeness, functionality, suitability for a specific purpose of which the Customer informed the Seller no later than upon conclusion of the contract and which the Seller accepted, as well as the features typical of Products of this type, conform to the contract.
In the case of used Products, the assessment of the Product’s conformity with the contract shall take into account their used nature, description, photographs, information provided to the Customer before purchase and typical signs of previous use.
If the Product does not conform to the contract, the Customer may demand its repair or replacement.
The Seller may replace the Product when the Customer demands its repair, or repair it when the Customer demands its replacement, if bringing the Product into conformity with the contract in the manner chosen by the Customer is impossible or would require excessive costs for the Seller.
If repair and replacement are impossible or would require excessive costs, the Seller may refuse to bring the Product into conformity with the contract.
The Customer may make a statement on price reduction or withdrawal from the contract when:
1. the Seller refused to bring the Product into conformity with the contract,
2. the Seller failed to bring the Product into conformity with the contract,
3. the lack of conformity of the Product with the contract continues despite an attempt to repair or replace it,
4. the lack of conformity of the Product with the contract is so significant that it justifies a price reduction or withdrawal from the contract without a prior demand for repair or replacement,
5. it follows from the Seller’s statement or the circumstances that the Seller will not bring the Product into conformity with the contract within a reasonable time or without excessive inconvenience to the Customer.
The Customer may not withdraw from the contract if the lack of conformity of the Product with the contract is insignificant.
A complaint may be submitted:
1. by e-mail to info@peterbus.pl,
2. by post to the Seller’s address,
3. through the contact form,
4. by telephone, SMS or WhatsApp, although a written form or e-mail is recommended for evidentiary purposes.
The complaint should contain:
1. the Customer’s first name and surname or business name,
2. contact details,
3. the order number, invoice number or other proof of purchase, if the Customer has one,
4. the name of the Product,
5. a description of the identified lack of conformity,
6. the date on which the lack of conformity was discovered,
7. the Customer’s demand, e.g. repair, replacement, price reduction or withdrawal from the contract.
The absence of a receipt or invoice may not constitute an independent ground for refusing to accept a complaint if the Customer proves the purchase of the Product from the Seller in another way.
The Seller shall respond to the complaint within 14 days from the day of its receipt. If the Seller does not respond within this period, the complaint shall be deemed to have been accepted.
If the complaint is accepted, the Seller shall bring the Product into conformity with the contract within a reasonable time and without excessive inconvenience to the Customer.
The Seller shall bear the costs of repairing or replacing the Product, including shipping, labour and materials costs, to the extent resulting from the applicable provisions.
If delivery of the Product to the Seller is necessary for consideration of the complaint, the Seller shall agree with the Customer on the method of delivering the Product. The Customer should secure the Product in a manner appropriate to its nature.
The manufacturer’s warranty, if granted, does not exclude or limit the Customer’s rights arising from the Seller’s liability for the lack of conformity of the Product with the contract.

§ 14. Complaints and liability towards Entrepreneurs

With respect to Customers who are Entrepreneurs, excluding Entrepreneurs with consumer rights, the Seller’s liability under the statutory warranty for defects in the Product is excluded to the fullest extent permitted by law.
The Entrepreneur should examine the shipment and the Product at the time and in the manner customary for items of this type and, if damage to the shipment or a defect in the Product is discovered, immediately inform the Seller.
The Seller’s liability towards the Entrepreneur, regardless of its legal basis, shall be limited to the value of the price paid for the Product to which the claim relates, unless the damage was caused intentionally or mandatory provisions do not permit such limitation.
The Seller shall not be liable towards the Entrepreneur for lost profits, downtime, loss of revenue, costs of a replacement vehicle, loss of contracts, contractual penalties charged to the Entrepreneur by third parties or indirect damage, unless such liability cannot be excluded under the law.
Disputes between the Seller and the Entrepreneur shall be resolved by the court having territorial jurisdiction over the Seller’s registered office, unless mandatory provisions provide otherwise.

§ 15. Products made to individual order

Products manufactured according to the Client’s specifications or intended to satisfy their individual needs, in particular custom-made bus curtains, custom-made bus headrests, fasteners, upholstery elements or other Products prepared according to dimensions, pattern, colour, material or parameters indicated by the Client, are made to individual order.
Before commencing the production of a Product made to individual order, the Seller may ask the Client to confirm the dimensions, material, colour, type of fastening, vehicle model or other parameters.
The Client is responsible for the accuracy of the data, dimensions, photographs, descriptions and parameters provided to the Seller, unless the error results from circumstances attributable to the Seller.
The Consumer and the Entrepreneur with consumer rights do not have the right to withdraw from the contract with regard to Products manufactured according to the Client’s specifications or intended to satisfy their individual needs.
The exclusion of the right to withdraw from the contract does not limit the Client’s right to lodge a complaint regarding the Product if the Product is not in conformity with the contract.

§ 16. Out-of-court methods of handling complaints and pursuing claims

The Consumer may use out-of-court methods of handling complaints and pursuing claims.
In particular, the Consumer may contact:
1. a municipal or district consumer ombudsman,
2. a consumer organisation,
3. the Trade Inspection,
4. the competent permanent amicable consumer court,
5. the European Consumer Centre, if the matter is cross-border.
The Seller informs that they are not obliged to participate in out-of-court consumer dispute resolution proceedings, unless such obligation arises from mandatory provisions of law. The Seller decides each time on any participation in such proceedings after becoming acquainted with the matter.
The Terms and Conditions do not contain a reference to the EU ODR platform because that platform has been closed.

§ 17. Personal data and cookies

The Seller is the controller of the Clients’ personal data.
Personal data are processed in particular for the purpose of:
1. handling the Account,
2. accepting and processing the order,
3. settling payments,
4. issuing accounting documents,
5. handling complaints and returns,
6. contacting the Client,
7. pursuing or defending claims,
8. fulfilling the Seller’s legal obligations.
Detailed information concerning the processing of personal data, the Client’s rights, data recipients, data retention periods and cookies is available in the Privacy Policy and Cookies Policy available in the Store.
Using the Store may involve the use of cookies necessary for the operation of the Store, shopping cart, login, payments, statistics and marketing activities, in accordance with the settings selected by the User.

§ 18. Digital accessibility

The Seller endeavours to ensure that the Store is digitally accessible and usable by the broadest possible group of users, including persons with special needs.
Information about Products, the ordering process, payment, delivery, complaints and withdrawal from the contract should be presented in a comprehensible manner and in a way that can be read using standard web browsing technologies.
Reports concerning digital accessibility barriers may be sent to info@peterbus.pl with the note “Digital accessibility”.
The report should contain a description of the problem, the address of the subpage on which the problem occurred, and the contact details of the person submitting the report if they expect a response.
The provisions of this paragraph do not limit the rights of Clients arising from applicable regulations on the accessibility of products and services.

§ 19. Amendments to the Terms and Conditions

The Seller may amend the Terms and Conditions for important reasons, in particular:
1. changes in the law,
2. changes to the Seller’s details,
3. changes to payment or delivery methods,
4. changes to the Store’s functionality,
5. changes to the procedure for placing orders, submitting complaints or withdrawing from the contract,
6. the need to clarify the provisions of the Terms and Conditions.
Orders placed before the amendments to the Terms and Conditions enter into force shall be subject to the Terms and Conditions in force at the time the order was placed, unless mandatory provisions of law provide otherwise.
Clients who have an Account will be informed about the amendment to the Terms and Conditions in a manner enabling them to familiarise themselves with the new content.
If the Client does not accept the amended Terms and Conditions, they may cancel the Account.

§ 20. Final provisions

The law applicable to contracts concluded on the basis of the Terms and Conditions is Polish law, subject to mandatory provisions protecting the Consumer.
In matters not regulated by the Terms and Conditions, the provisions of Polish law shall apply, in particular the Civil Code, the Act on Consumer Rights, the Act on the Provision of Services by Electronic Means, the Personal Data Protection Act, the GDPR, tax regulations and other applicable provisions.
No provision of the Terms and Conditions excludes or limits the rights of the Consumer or the Entrepreneur with consumer rights arising from mandatory provisions of law.
If any provision of the Terms and Conditions proves to be invalid or ineffective, this shall not affect the validity of the remaining provisions.
The current version of the Terms and Conditions is available in the Store.

Appendix No. 1 — Model withdrawal form

Addressee:
BUSTRADE sp. z o.o.
Peterbus
Podanin, os. Tęczowe 30
64-800 Chodzież
e-mail: info@peterbus.pl

I/We hereby inform you of my/our withdrawal from the sales contract for the following goods:

....................................................................................................

Order / invoice / receipt number, if applicable:

....................................................................................................

Date of conclusion of the contract / receipt of the Product:

....................................................................................................

First name and surname of the Consumer / Entrepreneur with consumer rights:

....................................................................................................

Address:

....................................................................................................

Telephone number / e-mail:

....................................................................................................

Bank account number for the refund of funds, if the refund is to be made by bank transfer:

....................................................................................................

Date:

....................................................................................................

Signature, if the form is submitted in paper form:

....................................................................................................

Appendix No. 2 — Model complaint form

Addressee:
BUSTRADE sp. z o.o.
Peterbus
Podanin, os. Tęczowe 30
64-800 Chodzież
e-mail: info@peterbus.pl

Client’s details:

First name and surname / company:

....................................................................................................

Address:

....................................................................................................

E-mail / telephone:

....................................................................................................

Order / invoice / receipt number, if applicable:

....................................................................................................

Product name:

....................................................................................................

Date of purchase:

....................................................................................................

Date of identifying the non-conformity / defect:

....................................................................................................

Description of the problem:

....................................................................................................

Client’s request:

[ ] repair
[ ] replacement
[ ] price reduction
[ ] withdrawal from the contract
[ ] other: ........................................................................................

Preferred method of contact:

....................................................................................................

Date:

....................................................................................................

Signature, if the form is submitted in paper form:

....................................................................................................

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