• How can I check product availability?
• How can I check the status of my order?
• How long will I have to wait for my shipment?
• What delivery methods are available?
• How much will delivery cost?
• How can I pay for my order?
• Can I collect my order in person?
• What are discount coupons?
• What is the storage facility?
• Can I receive a VAT invoice?
• How can I change my order?
• I placed an incorrect order. How can I cancel it?
• Where is my shipment?
• Are the products sold covered by a warranty?
• I have a problem with the product I ordered. What should I do?
• Can I return a purchased product?

How can I check product availability?

Information about the availability of each product in the store is provided next to the product:

• Next to the product image, you will find the informationAvailability, with the quantity of the particular item in stock shown next to it
• Available to order – we can specially order this product for you; please contact us by email: info@peterbus.pl or by phone: 500600711

How can I check the status of my order?

We will send information about the progress of your order to your email address. In addition, after logging in to your account, you will have access to all information about your current and completed orders: their status, contents, addresses provided, etc. You do not need to log in or create an account to make a purchase.

How long will I have to wait for my shipment?

Immediately after placing your order, you will receive an email containing a link that you need to click to confirm the order; this is when we begin processing it. We will send regular updates about the status of your order to your email address.

Parcel delivery date = dispatch date + delivery time

The dispatch date depends on product availability and the selected payment method, while the delivery time depends on the delivery method you choose.

» detailed description of order processing

What delivery methods are available?

Depending on the quantity and weight of the products you order, the payment method selected and your own preferences, you can choose one of the following delivery methods:

• courier service,
• Polish Post (economy or priority shipment),
• personal collection.

» detailed description of delivery methods

How much will delivery cost?

You will see the total delivery cost after adding products to your basket and selecting your preferred delivery method and payment method; the summary will show the exact amount payable. Depending on the payment method selected (advance payment or cash on delivery) and the delivery method, the shipping cost ranges from several to a dozen or so zlotys.

» detailed delivery price list

How can I pay for my order?

Depending on the order value, the delivery method selected and your own preferences, you can choose one of the following payment methods:

• bank transfer,
• cash on delivery,
• electronic payment (online transfer).

» detailed description of payment methods

Can I collect my order in person?

Of course, you can collect your order from the personal collection point located at: Podanin, os. Tęczowe 30, Chodzież , 64-800 Podanin, You can find the collection point's opening hours in the Contact tab.  Personal collection is free of additional charges.

What are discount coupons?

As part of many promotional campaigns, we offer our Customers discount coupons. They take the form of codes that must be entered in the basket in the appropriately marked field. This will recalculate the amount payable, taking the discount into account.

Please remember that most discount codes have a validity period. Once it expires, the discount code is no longer active and will not grant the specified discount.

What is the storage facility?

The storage facility is a place where you can add products you are considering purchasing. This feature is available to logged-in users only.

If you are unsure whether to buy a particular product and have an account in our store, log in and add the product to the storage facility. Products placed there are saved for you. When you next log in to the store, you will find all the products you saved in the storage facility. You can return to them at any time, move them to your basket or remove them from the storage facility.

Can I receive a VAT invoice?

Yes, you can receive a VAT invoice for products purchased in our store. To do this, select the “company” option in the form with your details while placing the order and provide the invoice details. Include information that you require a VAT invoice in the Notes section (“Additional information”). If the shipping address differs from the invoice details, select “different shipping address” in the form and provide the address to which the order should be sent.

The VAT invoice issue date is the dispatch date of your order. This date cannot be changed.

How can I change my order?

You can modify your order only until its contents have been assembled. Once it has been sent to the specified address, modification is no longer possible. To make any modification to your order (changing the address, adding a product to the order, or changing the payment or delivery method), contact us as soon as possible – preferably by phone: 500600711.

I placed an incorrect order. How can I cancel it?

You can cancel your order only until its contents have been assembled. Once it has been sent to the specified address, cancellation is not possible. To cancel your order, contact us as soon as possible – preferably by phone: 500600711.

Where is my shipment?

If you choose courier delivery, you will receive the consignment number and a link to a website where you can track the location of your shipment on an ongoing basis by email. The link is also visible to registered store customers in the details of their placed order, in the Shipment column.

Are the products sold covered by a warranty?

The bus parts we offer are in working order. We guarantee that they work properly. If an item for sale is faulty, incomplete or damaged, we clearly indicate this in the offer and product description. The photographs show the detailed appearance of each product. When you order a product, you are buying the one shown in the photographs. We check many products before dispatch (controllers, control panels, radios, bus audio systems, pneumatic valves and many others).

» warranty and service terms

I have a problem with the product I ordered. What should I do?

You should always check before accepting the shipment that it has not been damaged in transit. If the packaging has visible external damage, we recommend refusing to accept the shipment and then contacting us by phone: 500600711.

If you wish to make a complaint, you can call us, email us or send us an SMS or WhatsApp message.

» detailed complaints procedure

Can I return a purchased product?

Yes. Under the Act of 2 March 2000, within 10 days of receiving the parcel containing your order, you may return a product purchased in the online store without giving a reason. However, the product must show no signs of use and must not be destroyed or damaged; it must be in its original packaging with all its contents. If you have any comments regarding your purchase, write or call us – phone, SMS or WhatsApp: 500600711.

» description of complaints and returns